Effective Date: October 26, 2023
This Privacy Policy describes how Mim Ambulance (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website https://www.mimambulance.com (the “Site”) and utilize our ambulance rental services. We are committed to protecting your privacy and ensuring transparency in our data practices.
1. Information We Collect
We collect various types of information from and about you, including:
- Personal Information: This includes information that can be used to identify you directly or indirectly.
- Contact Information: Name, email address, phone number, physical address.
- Identification Information: (If applicable for service booking) Date of birth, government-issued ID details.
- Payment Information: Details required to process payments for our services (e.g., credit card number, billing address). Please note that we do not store full payment card details on our servers; this information is securely processed by third-party payment processors.
- Health Information: (If voluntarily provided for service provision) Information about your medical condition or special requirements to ensure appropriate ambulance service. This is treated with the utmost confidentiality.
- Communications: Records of your correspondence with us, such as emails, phone calls, or messages through our website.
- Non-Personal Information: This includes information that does not directly identify you.
- Usage Data: Information about how you access and use our Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
- Device Information: Information about the device you use to access our Site, including device model, unique device identifiers, and mobile network information.
- Location Information: (If you enable location services) General location information derived from your IP address.
2. How We Collect Your Information
We collect information in the following ways:
- Directly from You: When you fill out forms on our Site (e.g., booking forms, contact forms), create an account, communicate with us via email or phone, or otherwise provide us with information.
- Automatically through Technology: As you navigate through and interact with our Site, we may use automated data collection technologies.
- Cookies: Small text files stored on your device that help us improve your experience, analyze site usage, and serve relevant advertisements.
- Web Beacons: Small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited certain pages and for other related website statistics (e.g., recording the popularity of certain website content and verifying system and server integrity).
- Google Analytics: We use Google Analytics to collect and analyze information about how users interact with our Site. Google Analytics uses cookies to collect anonymous information such as your IP address, browser type, and pages visited. This data helps us understand website traffic and user behavior. You can learn more about Google Analytics’ privacy practices at https://policies.google.com/privacy and opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- From Third Parties: We may receive information about you from third-party service providers (e.g., payment processors) who assist us in providing our services.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services:
- To process your ambulance rental bookings and manage your account.
- To communicate with you regarding your bookings, inquiries, and service updates.
- To provide customer support and respond to your requests.
- To facilitate payment processing for our services.
- To Improve Our Website and Services:
- To analyze and understand how users interact with our Site, identify trends, and improve user experience.
- To troubleshoot problems, perform data analysis, testing, research, statistical, and survey purposes.
- To develop new features and services.
- For Marketing and Advertising:
- To send you promotional offers, newsletters, and other marketing communications about our services, which you can opt out of at any time.
- To display targeted advertisements to you on our Site and third-party websites based on your interests and browsing behavior (as described in the “Advertising and Analytics” section below).
- Google Ads: We utilize Google Ads to advertise our services. Google uses cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google’s Ads Settings: https://adssettings.google.com/authenticated.
- For Security and Fraud Prevention:
- To detect, prevent, and investigate fraudulent or illegal activities.
- To protect the security and integrity of our Site, services, and data.
- To enforce our terms and conditions.
- To Comply with Legal Obligations:
- To comply with applicable laws, regulations, legal processes, or governmental requests.
- To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
4. Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, website hosting, data analysis, customer support, and marketing. These service providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law, in response to a subpoena or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or illegal activities.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not identify you personally for research, analytical, or marketing purposes.
5. Advertising and Analytics
- Google Ads (formerly Google AdWords): We use Google Ads for advertising our services. Google, as a third-party vendor, uses cookies to serve ads on our Site and other websites across the internet. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our Site and other sites on the internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy: https://policies.google.com/technologies/ads.
- Google Analytics: As mentioned above, we use Google Analytics to collect and analyze user behavior on our Site. This helps us understand how our Site is being used and improve its functionality.
- Remarketing: We may use remarketing services to advertise on third-party websites to you after you visited our Site. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Site.
6. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in each email. Please note that even if you opt out, we may still send you non-promotional communications related to your bookings or our business relationship.
- Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our Site may not function properly.
- Google Ads Opt-Out: You can opt out of personalized advertising by visiting Google’s Ads Settings: https://adssettings.google.com/authenticated.
- Google Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
- Do Not Track: Some web browsers may transmit “Do Not Track” signals. We do not currently respond to such signals.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.
9. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after the posting of a revised Privacy Policy means that you accept and agree to the changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mim Ambulance
Email Address – e.g., info@mimambulance.com
Phone Number – e.g., +880 01712-093856
Office Address – 448, Boro Mogbazar, Dhaka-1217